Achieving End-to-End Supply Chain Excellence

Driving Excellence Across the Supply Chain

Achieving End-to-End Supply Chain Excellence

Program Highlights


5 Weeks

Time Commitment

30 minutes of formal learning per day


Penn State Certificate of Completion

Target Audience

Supply Chain Professionals at All Levels

Learn More About this Program

Contact Sales Download Program Overview

About this Program

Giving Leaders a Strategic View

The world’s leading supply chains find new ways to create value for customers while also driving bottom line improvements. These advantages come as managers develop deep understanding of interconnections and interdependencies that drive effectiveness across end-to-end supply chains. These interconnections and interdependencies increase as supply chains evolve to serve more customers across more channels, and as supply chain ecosystems expand with more suppliers to improve reach and resiliency.

They also are installing new technologies to improve supply chain transparency and responsiveness. Driving success in these major initiatives requires leaders to gain a holistic view of the supply chain, develop strategic mindsets, collaborate across functions, and modify processes to manage new information flows within and beyond the company.


Shift mindsets to see the supply chain not as a group of functions in a linear chain but as a strategic entity operating within an ecosystem that includes customers, suppliers and partners.

Understand how globalization, new technologies, omni channel strategies, sustainability and other factors are forcing supply chains to evolve.

Consider tradeoffs organizations must make to develop efficient and effective distribution systems

Participants Will:

Learn to anticipate how decisions will impact activities up and down the supply chain

Explore how cross-functional processes such as Sales and Operations Planning (S&OP) improve supply chain performance

Review innovations that are reshaping manufacturing capabilities

About the Experts

Chris Craighead

Dove Professor, Haslam College of Business at the University of Tennessee, and Affiliate Faculty in Supply Chain Management at Penn State University

John Langley Jr.

Clinical Professor of Supply Chain Management in the Smeal College of Business at Penn State University

Chris Norek

Senior Partner, Chain Connectors, Inc. and Affiliated Faculty Member in Supply Chain Management, Penn State University

Steve Tracey

Executive Director, Center for Supply Chain Research® and Penn State Executive Programs, Penn State University

Created in Partnership with:

Participant Quotes | Achieving End-to-End Supply Chain Excellence

It truly opens people’s eyes up to what’s happening in the organization. As a result, people start making better decisions because they have a better idea of how the organization operates.

Brad Sorenson, Senior Vice President, Manufacturing and Supply Chain, Boston Scientific

I thought I understood the E2E Supply Chain, but this course provided the details of every cross functional team and what it takes to become the best supply chain team.

Past Participant, Nestle

I like the varied format - self-paced, small snippets daily, variety of learning activities including reading, short video's, contemplate a real-life example/apply, and interactive with cohort. Also, interested in the material.

Past Participant, Pharmaceutical Company

Great value, wonderful thought-out program. The push for collaboration in break out groups is powerful and insightful - as you learn even more about colleagues in other functions.

Past Participant, Boston Scientific

I have learned a lot of valuable information from this course. Most importantly, I have been able to work cross-functionally with people and groups that I would not have worked with in my day-to-day.

Past Participant, Nestle

The course is well structured, has examples, simulations, discussions that allow us to understand, think and apply the concepts, a superb experience.

Past Participant, Pharmaceutical Company

Program Overview

  • Week One: Finding Opportunities in Your End-to-End Supply Chain

    • Review factors that are driving change across supply chains
    • Evaluate 7 principles of good supply chain management
    • Identify ways to adopt principles of a Triple A supply chain
    • Gain new perspectives by sketching your E2E supply chain
    • Explore the impact of logistics costs
    • Compare your supply chain performance against Gartner’s Top 25
    • Identify forces that are currently impacting your supply chain
  • Week Two: Improving Procurement Practices

    • Participate in a simulated challenge related to shortages in raw ingredients and packaging materials
    • Evaluate 10 ways to reduce procurement spend
    • Learn principles for selecting suppliers
    • Explore the value of supplier scorecards and typical measures of supplier performance
    • Learn the “what” and “why” of supplier development programs
    • Review principles of a “Goldilocks” procurement strategy
  • Week Three: Competitive Implications of Demand Planning

    • Learn about the changing role and financial implications of inventory management
    • Estimate the cost of stock out to discover the importance of effective planning
    • Review the impacts of carrying costs for holding inventory
    • Evaluate common demand forecasting techniques and S&OP aggregate planning
    • Understand the impacts of misaligned incentives across the supply chain
    • Explore the biases and errors that impact forecast accuracy
  • Week Four: Manufacturing as a Strategic Value

    • Read about ways that Industry 4.0 is revolutionizing manufacturing
    • Explore game-changing technologies that are shaping the future of manufacturing
    • Learn 5 building blocks of cyber-physical value chains
    • Discover ways to collaborate with manufacturing to create value for customers
    • Evaluate 5 ways companies pursue to create flawless products
    • Discuss ways to create competitive advantages through your manufacturing capabilities
  • Week Five: Critical Decisions in Logistics Management

    • Make decisions based on a simulation of supply chain disruptions
    • Determine ways that transportation strategies might help your company reach new markets
    • Evaluate tradeoffs to make in locating facilities within your distribution network
    • Explore technologies that are impacting warehouse management
    • Consider inbound and outbound transportation concerns
    • Understand the pros and cons of different types of distribution centers
    • Collaborate on ways to improve transportation and warehousing
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