Quantifying and Monetizing the Value of Training

17 Apr 2009

Overview

The University of Farmers believes that if their customers don¹t succeed, they don¹t succeed and they hold themselves accountable for delivering training that impacts the bottom line. The University starts by defining a key business problem and the outcomes necessary to solve it, and then work backwards from there to create the right development programs. Through this approach, the Learning & Development team has significantly increased the success rate of Farmers¹ agents and helped raise agent productivity by 25 percent.

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