How MillerCoors Saved Thousands by Rolling Out Software Using Social Learning

Topics: Program Design & Delivery, Social Learning

Overview

When MillerCoors decided it was time to replace a legacy software application used to track sales volume among distributors, a three person learning design team in MillerCoors University was faced with reaching and teaching more than 1,200 members of the sales group on the chosen replacement application as quickly as possible. The team knew that teaching new software in a classroom is often expensive and yields less than desirable results, particularly with software training. They also knew the range of ages in the sales force meant they would need to address a variety of learning styles as some would want face-to-face time with an instructor, others would want a user name and password and time to figure it out on their own, and others would need a mix of support and independence.

Carrie Urban, Learning Solutions Designer; Jay Anders, Manager of Learning Governance & Systems; and Chris Nilles, Learning Solutions Designer, decided to try something radically new at MillerCoors by initiating a social learning platform to a company that had traditionally used eLearning as a prerequisite for classroom training.

This is their story.